Very occasionally, an order may arrive damaged due to courier mishandling. We use thick walled cardboard boxes and paper padding for most orders - we try to avoid plastic wherever possible but will sometimes reuse bubble wrap and biodegradable chips from goods that have been sent to us.
If you would like to make multiple orders and get them shipped together, please select "pick up at shop" as your shipping option, then email us to let us know you'd like them set aside for future shipping.
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We have disabled this option due to customers confusing this with free shipping. Unfortunately we cannot hold orders for collection for longer than 7 days unless by prior arrangement. After your pick up order is placed, we will be in touch to let you know when your order is ready to collect - most orders will be coming over from our warehouse, so we will let you know when your order is ready to collect. Local customers can choose to collect from our shops - you'll find the Pick Up tab on the Delivery page in the check out. Costs are automatically calculated based on distance and time of day, and usually delivered within three hours. Orders received on weekends will be sent the following working weekday. Orders received before 4:30 pm weekdays will be dispatched the same day orders received after that will be dispatched the following week day. This premium across-town service is available for London-based customers who need their order ASAP. Same Day Delivery (weekdays, London only): Any questions regarding your delivery, please get in touch. If you are not home at the time of delivery, DHL will attempt to leave your order safe with a neighbour where possible, rather than returning it to us.
It will provide you with tracking information and options should you need to rearrange delivery. The vast majority of orders sent via DHL are received the following working weekday but please allow up to 3 working days in the event of an unexpected delay with the courier service. Orders placed at weekends will be dispatched on the next working day. Orders placed before 12pm Mon-Fri will be dispatched on the same day. We regret that we cannot deliver internationally. Smaller orders will be despatched via Royal Mail at the standard quoted rate. We can deliver large and heavy orders to the Scottish Highlands for £20.95 (our courier charges a higher rate for these regions).
For example, small hot sauce orders are despatched via Royal Mail and large, heavy beer and wine orders are despatched via DHL. We subsidise all shipping costs to keep the price as low as possible, but it may still work out slightly more expensive than some other courier services – however, it offers your purchases the best chance of arriving in one piece!įor London deliveries, you have the option of using our next-day carbon-neutral courier partner Packfleet which is charged at £5.95. We charge a standard shipping fee of £4.95 or £7.95, depending on the size and weight of your order, for orders to the UK mainland. Royal Mail Tracked & Priority 1-2 day Weekday Shipping: For more information, please read our blog.Īll orders over £79.95 have free shipping (UK Mainland only, excluding Scottish Highlands, Islands and Northern Ireland). We hand-deliver all of our local orders in our 100% electric, zero emissions van! If your postcode is within our delivery areas, this option will be shown at the checkout. This delivery option is free for online orders of £40 and over for customers in postcodes closest to our Peckham and Deptford shops (see below).
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